Effective Date: 7 July 2026
At Eliz Creations Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled securely, fairly, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the *Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase products from us.
1. Who We Are
Eliz Creations Ltd
United Kingdom
Website: https://elizcreations.com
Email: elizcreations.uk@gmail.com
2. Information We Collect
We may collect the following information:
- Full Name
- Email Address
- Telephone Number
- Billing Address
- Shipping Address
- Order Details
- Payment Information (processed securely by third-party payment providers)
- IP Address
- Device Information
- Browser Information
- Cookies and Website Usage Data
3. How We Collect Your Information
We collect information when you:
- Place an order
- Create an account
- Contact us by email or through our contact form
- Subscribe to our newsletter
- Browse our website
- Accept cookies
4. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Deliver your purchases
- Process payments securely
- Respond to customer enquiries
- Improve our website and services
- Prevent fraud and enhance website security
- Comply with legal and regulatory obligations
- Send marketing communications (only where you have provided consent or where otherwise permitted by law)
5. Legal Basis for Processing
We process your personal data based on one or more of the following lawful grounds:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent (where required)
6. Payment Information
Payments are processed securely by trusted third-party payment providers.
Eliz Creations Ltd does not store or have access to your full debit or credit card details.
7. Sharing Your Information
We may share your information with trusted third parties where necessary, including:
- Payment providers
- Delivery and courier companies
- Website hosting providers
- IT and technical service providers
- Professional advisers
- Government or regulatory authorities where required by law
We never sell or rent your personal information* to third parties.
8. Cookies
Our website uses cookies to:
- Remember your preferences
- Improve website functionality
- Analyse website traffic
- Enhance your shopping experience
You can manage or disable cookies through your browser settings.
9. Marketing Communications
If you subscribe to our marketing emails, we may send updates about:
- New products
- Special offers
- Promotions
- Company news
You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.
10. Data Security
We use appropriate technical and organisational security measures to protect your personal information against:
- Unauthorised access
- Loss
- Theft
- Misuse
- Alteration
- Disclosure
Although we use industry-standard security measures, no method of online transmission or electronic storage is completely secure.
11. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil your orders
- Provide customer support
- Comply with legal and tax obligations
- Resolve disputes
- Enforce our agreements
12. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
13. International Data Transfers
Where your personal information is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
14. Children’s Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
15. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy policies, content, or practices of those websites.
We encourage you to read their privacy policies before providing any personal information.
16. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be published on this page, and the updated version will become effective immediately upon publication.
17. Contact Us
If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us:
Eliz Creations Ltd
📧 Email: elizcreations.uk@gmail.com
🌐 Website: https://elizcreations.com
18. Complaints
If you believe your personal information has not been handled correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk