Last Updated: 7 July 2026

Welcome to Eliz Creations Ltd.

At Eliz Creations Ltd, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, you may return eligible items within 15 days of receiving your order, subject to the terms below.

1. 15-Day Return Policy

You have 15 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging with all tags attached.
Include all accessories, manuals, and free gifts (if applicable).
Be accompanied by proof of purchase (order confirmation or receipt).

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return unless they are faulty or damaged:

Personalised or custom-made products
Personal care or hygiene items that have been opened or used
Gift cards
Clearance or final sale items
Products damaged due to misuse, negligence, or accidental damage

3. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
Clear photos of the product
Photos of the packaging (if applicable)

Once reviewed, we will arrange a replacement, exchange, or full refund where appropriate.

4. Refund Process

After we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved:

Refunds will be processed within 5–10 business days.
The refund will be issued to your original payment method.
Original shipping charges are non-refundable unless the return is due to our mistake.

5. Return Shipping

If you are returning an item because you changed your mind, you are responsible for the return shipping costs.
If the return is due to a faulty, damaged, or incorrect item, Eliz Creations Ltd will cover the return shipping costs.